Sterling Airways is setting a new standard in aviation and professional flight training, and looking for exceptional people to join our team.
Together with Wexford Capital and McKinley Alaska Private Investment, we’ve created the Aleutian Airways brand operating out of Anchorage. Please see below for open positions at our airline, and when available, our Florida flight school, Sterling Flight Training.
Please note, we are in the process of transitioning to an Applicant Tracking System. Direct links to submit your resume are available on some job descriptions by clicking Apply.
If an Apply button is not found on the job you are applying for, please submit an email with the job title in the subject line, along with your resume and cover letter to jobs@flysterling.com
ATR 42/72 Maintenance Technician
Reports to:
1. Maintenance Supervisor when performing Technician duties.
2. DQC when performing the duties of an RII Inspector.
Qualifications:
• High school diploma, GED or equivalent.
• Must possess Airframe and/or Powerplant license.
• Ability to understand Company and FAA policies, procedures, and regulations.
Experience:
• Extensive experience on ATR 42/72 aircraft, including line maintenance and system troubleshooting.
• Strong working knowledge of ATR maintenance manuals and technical documentation.
• Proven ability to work effectively with operators as a third-party maintenance provider.
• Experience providing instruction and technical guidance on ATR aircraft.
• Saab 2000 experience is a plus.
Duties and Responsibilities:
These shall include, but are not limited to the following:
• Working in close coordination with the Quality Control Department during the performance of these duties.
• Cleaning their assigned work area, shop, or ramp, to ensure that it is kept clean and free of hazards.
• Performing all aviation maintenance in accordance with Federal Aviation Regulations, the highest shop practices, and in the interest of safety of flight.
• When authorized, performing receiving inspections of parts and accessories ensuring materials received are inspected to the extent necessary to ensure compliance with Federal Aviation Regulations and Company Specifications.
• Familiarization with all applicable Federal Aviation Regulations and Company policies.
• Documenting all required maintenance in accordance with this manual.
• Assisting in the planning, directing, laying out and coordinating activities of theirs and other areas to minimize delays and increase production and efficiency.
• Handling of parts while repair is in progress, which includes the proper tagging and disposition of these components.
• Assisting with initiating Material Requests for stock and/or material as required.
• Keeping tools and support equipment in a safe and operational condition at all times and when using calibrated equipment, ensuring the calibration date has not expired.
• Using personal protection (safety glasses, ear protection, respirator, gloves, etc.) as necessary while conducting daily duties.
• Submitting in writing any recommended changes in operational procedures that will enhance safe, cost-effective aircraft maintenance.
• Completion of all department internal Company forms, maintenance records documents, work orders, etc.
• Other duties as assigned by the Maintenance Supervisor.
Why You’ll Love Working Here:
• Top tier pay dependent on experience (DOE).
• Join a stable, rapidly growing aviation company.
• Work in an exciting, fast-paced, team-oriented environment.
• Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers.
• Real opportunities for career growth and advancement.
Benefits (Full-Time Employees)
• Medical, Dental, and Vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k)
• myIDTravel flight perks.
Pay: Competitive, New pay for experience program
Job Type: Full Time
About the Role
We are seeking a skilled Experienced Maintenance Technician to join our rapidly growing aviation team. This role supports safe, efficient, and high-quality aircraft maintenance while working closely with both Maintenance Supervisor and the Quality Control Department. This is an excellent opportunity to join a stable company offering top-tier pay, strong benefits, and real opportunities for advancement.
Reports To
• Maintenance Supervisor (for Technicians responsibilities)
• DQC (for duties performed as an RII Inspector)
Required Qualifications
• High school diploma, GED or equivalent.
• Must possess a valid Airframe and Powerplant (A and P) license.
• Minimum 2 years of aviation maintenance experience.
• Ability to understand and follow FAA and Company policies, procedures, and regulations.
• Strong attention to detail, safety, and documentation.
What You’ll Do
Your duties include, but are not limited to:
Aircraft Maintenance and Safety
• Perform aviation maintenance in accordance with FAA regulations, highest shop practices, and safety-of-flight standards.
• Coordinate closely with the Quality Control Department.
• Document all required maintenance per company manuals.
Inspection and Compliance
• When authorized, conduct receiving inspections for parts and accessories to ensure compliance with FAA and company specifications.
• Maintain familiarity with all applicable FAA regulations and company policies.
Operational and Shop Support
• Keep assigned work areas, shops, and ramps clean and hazard-free.
• Assist in planning, coordinating, and improving workflow to minimize delays and increase efficiency.
• Manage parts during repair, ensuring correct tagging, handling, and disposition.
• Assist in initiating Material Requests as needed.
Tools, Equipment and Safety
• Maintain tools and support equipment in safe, operational condition.
• Verify that all calibrated equipment used is within calibration date.
• Utilize required personal protective equipment (PPE), including safety glasses, ear protection, respirators, and gloves.
Administrative and Team Support
• Complete all required company forms, work orders, and maintenance documentation.
• Submit written recommendations for procedural improvements.
• Perform additional duties as assigned by the Maintenance Supervisor.
Why You’ll Love Working Here
• Top tier pay dependent on experience (DOE).
• Join a stable, rapidly growing aviation company.
• Work in an exciting, fast-paced, team-oriented environment.
• Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers.
• Real opportunities for career growth and advancement.
Benefits (Full-Time Employees)
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel flight perks.
Reports to:
Maintenance Supervisor
Qualifications:
• High school diploma, GED or equivalent.
• Ability to understand Company and FAA policies, procedures, and regulations.
• Mechanically inclined.
• Ability to work 4 ten hour shifts any day of the week.
Duties and Responsibilities:
These shall include, but are not limited to the following;
• Responsible to ensure assigned work area, shop, or ramp is kept clean and free of hazards.
• Performing all aviation maintenance in accordance with Federal Aviation Regulations, the highest shop practices and in the interest of safety of flight.
• Be familiar with all applicable Federal Aviation Regulations and Company policies.
• Assisting in the planning, directing, laying out and coordinating activities of their area and other areas to minimize delays and increase production and efficiency.
• Responsible for the handling of parts while repair is in progress, which includes the proper tagging and disposition of these components.
• Assisting in initiating Material Requests for stock and/or material as required.
• Keep tools and support equipment in a safe and operational condition and when using calibrated equipment, ensuring the calibration due time has not expired.
• Utilizing personal protection (safety glasses, ear protection, respirator, gloves, etc.) as necessary while conducting daily duties.
• Submitting in writing any suggested change in operational procedures that will enhance safe, cost-effective aircraft maintenance.
• Responsible for completion of all department internal Company forms, maintenance records documents, work orders, etc.
• Must provide standard tools and toolbox needed to perform duties.
• Be able to tow aircraft.
Why You’ll Love Working Here:
• Top tier pay dependent on experience (DOE).
• Join a stable, rapidly growing aviation company.
• Work in an exciting, fast-paced, team-oriented environment.
• Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers.
• Real opportunities for career growth and advancement.
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k.)
• myIDTravel and ID90 flight perks.
Reports to:
Director of System Operations Control
Qualifications:
• High school diploma, GED or equivalent.
• FAA issued Aircraft Dispatcher Certificate.
• Successful completion of the Company’s Dispatch Training Program.
• Aeronautical weather knowledge.
• Prefer at least 1 year Part 135 or Part 121 Dispatch experience.
• Meet all FAA regulatory requirements for training and dispatching.
Duties and Responsibilities:
These shall include, but are not limited to the following;
• The Dispatcher is responsible to the DSOC for Operational Control of airline flight operations.
• Utilizing all available resources, make decisions that will maintain the highest level of safety, while creating operational efficiency during times of irregularities caused by weather or situations beyond the control of the Company.
• Making operational decisions based on mechanical or Crewmember irregular operations.
• Monitoring flight operations, record departure and arrival times of all flights and keep the computer systems up to date.
• Coordinating with Maintenance Control/Planning on requests to bring an aircraft into a maintenance base for schedule maintenance.
• Communicating with Maintenance Control/Planning when irregular operations do not allow an aircraft from reaching its assigned maintenance base.
• Providing required weather information to Flight Crewmembers.
• When safe flight operations are assured, release the Flight Crewmembers to operate the flights on their scheduled block.
• Coordinating and planning changes with Maintenance Control/Planning and Crew Scheduling departments as changes occur.
• Coordinating with Ground Operations on any Crewmember or aircraft changes.
• Coordinating diversions with Station personnel for the best possible passenger convenience.
• During periods of excessive workload, request additional assistance as appropriate. Communicate times of severe operational impact, or other irregular operations to appropriate Company personnel.
• Becoming familiar with the use and intent of the Minimum Equipment List (MEL) and Configuration Deviation List (CDL) as per assigned aircraft type.
• Recording all non-routine incidents in the station log and complete appropriate forms, Irregularity Reports, etc.
• Initiating Emergency procedures and notification when necessary.
• Exercising Operational Control.
• Perform additional duties as assigned by the Company.
• Coordinating with all appropriate parties any unscheduled operation of Company aircraft.
• Ensuring that operational reports get distributed and end-of-day responsibilities are completed.
• Responsible for maintaining a professional atmosphere within the Dispatch department and taking action to report incidents as necessary.
Why You’ll Love Working Here:
• Join a stable, growing aviation company.
• Fast-paced, team-oriented work environment.
• Opportunity to work both above-wing and below-wing operations.
• Career growth and advancement opportunities.
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel and ID90 flight perks.
Reports to:
Director of System Operations Control
Qualifications:
• High school diploma, GED or equivalent.
• FAA issued Aircraft Dispatcher Certificate.
• Successful completion of the Company’s Dispatch Training Program.
• Aeronautical weather knowledge.
• Prefer at least 1 year Part 135 or Part 121 Dispatch experience.
• Meet all FAA regulatory requirements for training and dispatching.
Duties and Responsibilities:
These shall include, but are not limited to the following;
• The Dispatcher is responsible to the DSOC for Operational Control of airline flight operations.
• Utilizing all available resources, make decisions that will maintain the highest level of safety, while creating operational efficiency during times of irregularities caused by weather or situations beyond the control of the Company.
• Making operational decisions based on mechanical or Crewmember irregular operations.
• Monitoring flight operations, record departure and arrival times of all flights and keep the computer systems up to date.
• Coordinating with Maintenance Control/Planning on requests to bring an aircraft into a maintenance base for schedule maintenance.
• Communicating with Maintenance Control/Planning when irregular operations do not allow an aircraft from reaching its assigned maintenance base.
• Providing required weather information to Flight Crewmembers.
• When safe flight operations are assured, release the Flight Crewmembers to operate the flights on their scheduled block.
• Coordinating and planning changes with Maintenance Control/Planning and Crew Scheduling departments as changes occur.
• Coordinating with Ground Operations on any Crewmember or aircraft changes.
• Coordinating diversions with Station personnel for the best possible passenger convenience.
• During periods of excessive workload, request additional assistance as appropriate. Communicate times of severe operational impact, or other irregular operations to appropriate Company personnel.
• Becoming familiar with the use and intent of the Minimum Equipment List (MEL) and Configuration Deviation List (CDL) as per assigned aircraft type.
• Recording all non-routine incidents in the station log and complete appropriate forms, Irregularity Reports, etc.
• Initiating Emergency procedures and notification when necessary.
• Exercising Operational Control.
• Perform additional duties as assigned by the Company.
• Coordinating with all appropriate parties any unscheduled operation of Company aircraft.
• Ensuring that operational reports get distributed and end-of-day responsibilities are completed.
• Responsible for maintaining a professional atmosphere within the Dispatch department and taking action to report incidents as necessary.
Why You’ll Love Working Here:
• Join a stable, growing aviation company.
• Fast-paced, team-oriented work environment.
• Opportunity to work both above-wing and below-wing operations.
• Career growth and advancement opportunities.
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel and ID90 flight perks.
We are seeking a skilled Director of Maintenance to build our Part 135 aviation team at Executive Express Aviation, dba Aleutian Airways Express. This role supports safe, efficient, and high-quality aircraft maintenance for our charter and scheduled operations.
Qualifications:
• Must hold an FAA Mechanics Certificate with both airframe and powerplant ratings. Inspection Authorization is highly preferred.
• Have 1 year experience in a position responsibility for returning airplanes to service.
• At least 1 year of experience in a supervisory capacity under either 119.71(e)(1), 119.71(e)(2) maintaining the same category and class of airplane as the Operator uses.
• 3 years of experience within the past 6 years in 119.71(e)(1), 119.71(e)(2) or a combination of both.
• Experience maintaining Beechcraft 1900s and Pilatus PC-12s is highly preferred.
Duties and Responsibilities:
These shall include, but are not limited to the following:
• Discharging duties to meet applicable legal requirements and to maintain safe operations and performing their duties and responsibilities with a high degree of safety.
• Managing the Maintenance Department to ensure aircraft operate safely, reliably, and efficiently.
• Managing the staff responsible for maintaining, and repairing Company aircraft, and related Maintenance programs.
• Ensuring competent personnel, adequate facilities and equipment, and spare parts supplies and material.
• Ensuring the planning and allocation of resources necessary to manage safety and security risks to aircraft operations.
• Processing and maintaining accuracy of all maintenance program standards and specifications.
• Scheduling, performing and recording all maintenance, inspections and repairs of Company aircraft.
• Ensuring all maintenance, inspections, airworthiness directives and selected service bulletins are properly performed and recorded.
• Developing quality policies, procedures and training; implementing; and maintaining SMS processes and safety programs within the maintenance organization.
• Facilitating hazard identification and safety risk analysis.
• Monitoring the effectiveness of safety risk controls.
• Ensuring safety promotion throughout the Maintenance Organization.
• Recording training and conducting periodic audits of training records for Company maintenance personnel.
Why You’ll Love Working Here:
• Top tier pay dependent on experience (DOE)
• Join a stable, rapidly growing aviation company
• Work in an exciting, fast-paced, team-oriented environment
• Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers
• Real opportunities for career growth and advancement
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance
• Supplemental coverage options
• Company HSA contributions
• Competitive PTO plan
Sterling Flight Training is an FAA approved part 141 flight training school located in Jacksonville with a satellite operation in Tallahassee. Sterling Flight Training (SFT) is run by respected and successful aviation professionals with strong financial backing. We seek a take charge person who can handle a variety of daily tasks. This role is responsible for managing all admissions processes, office operations and enhancing the overall student experience. Sterling offers a unique opportunity to work in a culture of respect, fun and professionalism. Our mission is to provide world-class flight training with the core values of QUALITY, COMMUNITY, and VALUE.
Qualifications:
• Understanding flight training or personal aviation flight training experience is highly preferred.
• Prior experience in student services, academic advising, office management or similar role, preferred.
• Must work onsite 40 hours each week Monday- Friday.
• High level of attention to detail and accuracy with strong time management skills.
• Ability to multi-task various projects and complete them in a timely manner.
• Working knowledge of Microsoft, Teams, Word, and Excel with the ability to easily adapt to new technology.
• Exceptional communication and problem-solving skills are essential.
• Strong organizational and data management skills.
• Ability to work under pressure and complete tasks with a sense of urgency.
• Desire for continuous improvement and willingness to embrace role variations.
• Strong teamwork skills with people from diverse backgrounds.
• Self-starter with desire to help the school improve and grow current processes and procedures.
• Ability to problem-solve and provide constructive feedback and solutions.
• Experience working in multi-location businesses or with hybrid teams is a plus.
• Ability to pass background check and drug test.
Duties and Responsibilities:
• Day-to-Day management of the admission/office side of the flight school.
• Manage a variety of unique issues that occur daily.
• Responsible for all student progress tracking, including university and career students in various programs which have specific reporting requirements.
• Manage the front desk, phone line and emails inquiries in a timely manner.
• Provide information to walk-in inquiries and assign prospective student tours as needed.
• Maintain professional relations with all team members, students, and vendors.
• Manage student enrollments, scheduling of students and aircraft updates and changes.
• Take photos of students, facilities, renters, check-rides, for social media and marketing purposes.
• Responsible for all aircraft, student, instructor, and maintenance scheduling needs.
• Provide accounting support as needed,
• Confirm flight lessons and rental reservations daily.
• Manage international students, TSA, and CVIS requirements. Manage VA students and invoicing.
• Manage property and supply needs of the office building as needed.
• Be observant of and create new opportunities for school revenue.
• Oversee maintenance schedule and timeline.
• Liaison to Airport Authority.
• Assist in interview process and onboarding new Team Members.
• Willingness to attend community/industry events to promote the flight school.
Why You’ll Love Working Here:
• Top tier pay dependent on experience (DOE).
• Join a stable, rapidly growing aviation company.
• Work in an exciting, fast-paced, team-oriented environment.
• Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers.
• Real opportunities for career growth and advancement.
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k.)
Reports to:
Materials Manager
Qualifications:
• Minimum 2 years Aviation maintenance materials/parts experience.
• Availability to work Wednesday – Sunday 12pm-8pm at hangar in ANC.
• Technology savvy; word, excel, outlook.
• Possess a valid U.S. driver’s license.
• Ability to understand Company and FAA policies, procedures, and regulations.
• Ability to thrive in a fast-paced environment.
• Forklift experience.
• Familiar with hazmat shipping and related procedures.
Duties and Responsibilities:
These shall include, but are not limited to the following:
• Assisting the Materials Dept. in establishing and modifying inventory policies, procedures, instructions, and information.
• Establishing, maintaining, and updating vendor related information in the computer program.
• Monitoring all repair order activity and working with vendors to expedite parts from repair or overhaul.
• Overseeing shelf-life program and ensure that shelf life is not exceeded.
• Ensuring compliance with Hazardous Materials/Dangerous Goods regulatory requirements as they pertain to all materials department activity.
• Coordinating all aspects of station inventory operations including, but not limited to, timely and accurate shipping, receiving, parts segregation, parts issues, and returns to inventory.
• Ensuring that associated computer transactions are performed in a timely and accurate manner.
• Enforcing stockroom security, cleanliness, and organization. Ensure the highest level of inventory integrity is maintained and that awareness of the threat of Suspected Unapproved Parts (SUPS) to that integrity is consistently high.
• Ensuring that only approved Air Carrier Maintenance Providers that are approved by the Company are utilized.
• Aiding in the Continuing Analysis and Surveillance of all vendor performance.
Why You’ll Love Working Here:
• Join a stable, growing aviation company.
• Fast-paced, team-oriented work environment.
• Opportunity to work both above-wing and below-wing operations.
• Career growth and advancement opportunities.
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel flight perks.
Pay: Based on Experience
Job Type: Full Time
Job Purpose:
The Manager, Emergency Response is critical in ensuring our team members come to work in a safe environment and perform their jobs safely while following company procedures. This position also oversees the Corporate Emergency Response Plan, which is essential in ensuring any emergency situations are properly handled and is responsible for the company’s compliance with OSHA workplace safety standards.
Job Description:
The duties and responsibilities include, but are not limited to:
• Manage and update the Corporate Emergency Response Plan, to include:
• Updating the Corporate Emergency Response Manual (CERM),
• Organize and run emergency drills with company personnel,
• Interface with interline, codeshare, and other business partners,
• Provide organizational support to the Emergency Command Center and On-Site Team during an emergency, and
• Provide hands-on training to members of the Emergency Command Center and On-Site Team.
• Manage the OSHA reporting and compliance activities for the organization, to include:
• Processing all injury reports, to include interfacing with Human Resources to ensure OJIs are properly managed,
• Maintain records for all employee-related injuries,
• Report to OSHA or other applicable agencies OJI data as-needed,
• Lead Safety Risk Management activity related to employee safety, and
• Work with department leaders to identify mitigations to prevent injuries.
• Support the Internal Evaluation Program (IEP) by conducting periodic audits.
• Participate in safety committee meetings, conferences, and continuing education programs as assigned.
• Train team members on safety protocols and safety standards, in accordance with company manuals.
• Collect and aggregate safety data from the field in order to determine trends and threats to the safety of the company’s operation, people or aircraft.
• Promote the use of the company’s safety programs, by writing articles for publication and distribution in the safety newsletter, conducting base visits, and encouraging safety reporting.
Job Qualifications:
Minimum Qualification Requirements:
•US Citizen or have the legal right to accept employment in the United States.
•Able to obtain airport security clearance, required.
•High School Diploma, GED or equivalent.
•Able to actively promote and personally observe safety and security procedures.
•Microsoft Office Suite proficiency.
•Possess strong professional written, verbal, and interpersonal skills.
•Public speaking skills which will allow them to effectively present on both the individual level and to large audiences, including Sterling employees, industry professionals and federal agencies.
•The ability to communicate ideas and effectively manage the interpersonal situations that arise during instruction.
•Ability to orchestrate and conduct professional meetings.
•Ability to organize own work, while working under pressure to meet tight deadlines.
•Ability to maintain confidentiality.
•Must be a self-starter.
Preferred:
•Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience.
•2 years of experience in Part 121 Air Carrier Operations.
•2 years of experience in training ground handling personnel.
•2 years of experience in managing airline emergency response programs.
•2 years of experience in administering and managing safety programs under 14 CFR Part 5.
Work Environment:
•Schedule is full time Monday-Friday, with flexible hours between 0700 and 1800.
•Nonstandard hours to include night and weekend hours when necessary.
•15% travel, primarily to company bases for training, incident investigations, and audit evaluations.
•Work location is remote.
Job Description Disclaimer:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned by the Director of Safety.
Reports to:
Director of Quality Assurance
Qualifications:
• At least two years of aircraft maintenance experience, with a preference for experience with parts receiving and tracking.
• Strong understanding of FAA regulations, airline maintenance manuals, and specific procedures related to parts receiving tasks.
• Able to read, write, and speak English language.
• Able to lift 50LBs.
• Able to sit for extended periods of time.
• Must be able to work with multiple departments, strong attention to detail, good communication skills.
• Basic Word and Excel experience.
Duties and Responsibilities:
These shall include, but are not limited to the following;
• Performing QA/QC materials receiving inspections authorized by the Quality Control
department in accordance with GMM.
• Performing assigned material inspection functions, in accordance with Company
maintenance manual inspection procedures, to ensure Company materials are
handled, stored and tracked IAW GMM.
• Performing assigned audits in accordance with the GMM.
• Rejection and quarantine of any part or component that does not meet company
standards from entering stock.
• Reporting trends or concerns to the DQC.
• Conducting on-the-job training as outlined in Company Maintenance Training Manual.
• Perform receiving inspections of parts and accessories ensuring materials received are inspected to the extent necessary to ensure compliance with Federal Aviation
Regulations and Company Specifications.
• Request and review teardown reports before purchasing parts to ensure informed
decision making.
• Accurately track parts are sent out for repair or overhaul.
• Verify parts sent out and received have had correct inspection, overhaul or repair
conducted.
• Ensure accurate data entries are made to ensure computer tracking systems track time limits accurately.
• Other duties as assigned by DQC or QC manager
• Monitor and track problematic parts so they don’t enter back into inventory.
• Make recommendations to DQC for any procedural change to increase efficiency and efficiency in materials receiving.
• Track vendor performance to ensure repairs and overhauls meet quality standards.
• Ensure tracking and receiving procedures controls are followed to avoid unnecessary purchases.
• Assist Materials Manager with developing and monitoring min/max stock levels.
• Participate in cycle counts and inventory audits to ensure accuracy and compliance.
• Ensure receiving inspection procedures are adequate to ensure faulty parts are
rejected.
• Review and verify all incoming documentation (e.g., 8130-3, Certificates of
Conformance, traceability documents) for compliance and accuracy.
• Ensure adherence to Electrostatic Discharge (ESD) handling procedures and general
safety protocols during material inspection and handling.
• Assist during internal and external audits (FAA, customer, or vendor) by providing
relevant documentation and supporting data.
Why You’ll Love Working Here:
• Top tier pay dependent on experience (DOE).
• Join a stable, rapidly growing aviation company.
• Work in an exciting, fast-paced, team-oriented environment.
• Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers.
• Real opportunities for career growth and advancement.
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k.)
• myIDTravel and ID90 flight perks.
Reports to:
Reservations Manager
Qualifications:
• High school diploma, GED or equivalent.
• Superior listening, verbal, and written communication skills.
• Ability to enter data precisely.
• Experience in customer service.
• Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
• Technologically skilled and have used technology in a professional setting.
• Ability to work flexible week and weekend hours.
• Basic Alaska geography knowledge preferred.
• Ability to work onsite and commute reliably.
• Flexibility to work any day of the week including weekends and varied hours from 5am – 6pm.
Duties and Responsibilities:
These shall include, but are not limited to the following;
• Answering incoming calls and emails in a prompt and friendly manner.
• Assisting customers with reservations (new, changes and refunds).
• Collecting payment for reservations.
• Thinking and reacting quickly with a sense of urgency to time-sensitive problem situations.
• Remaining calm during adverse conditions.
• Solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
• Learning and maneuvering computerized reservations to help assist customers with questions and bookings.
• Providing conflict resolution with internal/external customer concerns and requests.
• Maintaining confidentiality for customers’ bookings and personal information.
• Working with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions.
• Providing legendary customer service and ensuring that all decisions being made are with the customers and companies best interest in mind.
Why You’ll Love Working Here:
• Join a stable, growing aviation company.
• Fast-paced, team-oriented work environment.
• Opportunity to work both above-wing and below-wing operations.
• Career growth and advancement opportunities.
Benefits (Full-Time Employees):
• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel flight perks.
Reports to
Station Manager or Lead Station Agent
Qualifications:
• High school diploma, GED or equivalent.
• Preferred experience as a Station Agent in a Part 121 environment.
• Proficient in customer service (above wing) and ramp duties (below wing).
• Strong customer service skills with solid examples.
• Ability to lift at least 50 pounds consistently.
• Flexible schedule availability, including weekends, nights, and holidays.
• Ability to remain calm in adverse conditions.
• Strong multitasking abilities.
Duties and Responsibilities:
These shall include, but are not limited to the following:
• Keeping the station orderly and clean.
• Keeping all equipment in working order and reporting if repairs need to be made.
• Ensuring safety practices are being followed and reporting hazardous conditions.
• Ensuring safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.
• Maintaining currency on all training requirements.
• Conducting GSC or CRO duties, after receiving and successfully passing training.
• Complying with local airport, FAA, and TSA policies.
• Loading catering supplies and equipment as needed.
• Removing trash and straightening cabin when applicable.
• Assisting with station opening and closing.
• Checking in passengers and baggage. Maintain confidentiality of passenger’s flight and personal information.
• Following security procedures.
• Performing Cargo Load Report procedures.
• Enplaning and deplaning passengers.
• Aircraft security search procedures.
• Ensuring all monies are accounted for, secured and deposited per Company procedures.
• For those that operate ground equipment, any restrictions noted on the license will also apply when operating Company-owned vehicles.
• General ground handling of aircraft, baggage and other ground operations.
• Handling aircraft operation while it’s on the ground.
• Marshalling aircraft for parking and departure; wing-walking if assigned.
• Loading and unloading baggage; carry-on and checked baggage.
• Ground equipment operation.
Reports to Anchorage Station Manager
Qualifications:
•2 years of Customer Service in a Part 121 environment, at least 1 year of Management experience.
•Ability to perform all duties and physical demands of above and below wing. Lift bags up to 50 lbs.
•Experience training agents.
•Technology savvy. Experience with reservation system preferred.
•Exceptional ability to multitask and handle challenging situations with Professionalism and Tact.
•Valid Driver’s License and ability to successfully pass DOT drug and background check.
Responsibilities:
This position reports to the Anchorage Station Manager.
•Report daily for onsite tasks and management of Team. Hours may vary from 5am-8pm Monday to Sunday based on need and staffing.
•Work closely with the Director of Operations to ensure compliance with company policies.
•Participate and train in all areas of station operations. (Ticket counter/Ramp/Cargo).
•Supervise and develop all Ground Operations Team members and contract employees (if applicable).
•Promote Safety in all areas of the workplace.
•Demonstrate customer service in line with company core values.
•Be familiar with local airport, state and federal regulations.
•Serve as secondary point of contact for FAA and TSA auditors and inspectors.
•Assist Training Department with required record keeping and recurrent training items for Ground Operations Team Members.
•Complete daily Manager assignments such as daily station sales, employee time keeping.
•Waive miscellaneous ticketing charges i.e. bag fees, change fee.
•Manage late arrival/mis-loaded baggage for guests.
•Actively correct and document corrective action and discipline of team members.
•Promote safe practices and encourage reporting of safety concerns. Review corrective actions from the Safety Department.
•Coordinate with People Department regarding the hiring, performance improvement and termination.
•Report safety hazards concerns, hazards, incidents and accidents as required by company policy.
•Assist with communication of aircraft servicing companies at gate. To include deicing, fueling and other necessary services.
•Make decisions that ensure policy and procedures and/or security are being followed.
•Other duties that are assigned.
Why Join Us:
•Stable, rapidly growing company with competitive pay.
•Opportunities for career growth and advancement.
•Positive, professional, and supportive team culture.
•Full-time employees receive a comprehensive benefits package, including:
•Medical, dental, and vision insurance.
•Supplemental benefits (life insurance, accidental death and dismemberment, short term disability, long term disability, cancer insurance, hospital indemnity, accident insurance).
•Company HSA contributions.
•Competitive PTO plan.
•401(k) with company match.
•myIDTravel flight perks.
•Fedex discounts.
Join a stable, rapidly growing company with top-tier pay and real opportunities for career advancement.
Be part of an exciting, fast-paced environment where you’ll face rewarding challenges and help build something from the ground up.
Work with people you’ll genuinely enjoy – our team is positive, fun, professional, and highly experienced.
The Station Support Agent is responsible for supporting overall station operations by performing duties in ramp operations, customer service, and cargo handling. This position ensures the safe, secure, and efficient handling of passengers, baggage, cargo, and aircraft while maintaining excellent customer service standards and compliance with Company, FAA, TSA, and local airport regulations.
Qualifications:
• High school diploma, GED, or equivalent.
• Previous airline, customer service, ramp, or cargo experience preferred.
• Experience in a Part 121 environment preferred.
• Excellent customer service and communication skills.
• Ability to perform both above-wing and below-wing duties.
• Ability to safely lift and carry up to 50 pounds consistently.
• Ability to work in extreme weather conditions and confined spaces.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Ability to remain calm and professional during adverse or stressful situations.
• Strong organizational skills and ability to prioritize multiple tasks.
• Must be able to comply with all airport security and safety requirements.
Duties and Responsibilities;
These include, but are not limited to, the following:
Ramp Operations
• Marshal aircraft and perform wing-walking procedures.
• Load and unload aircraft baggage, freight, and cargo safely and efficiently.
• Operate and receive training on ground service equipment.
• Perform aircraft servicing duties, including catering support.
• Follow all ramp safety procedures, markings, and equipment operating guidelines.
• Assist with deicing operations in accordance with the Deice Manual (DIM) when applicable.
• Protect passenger baggage and cargo from damage, loss, and weather exposure.
• Report equipment malfunctions, safety hazards, incidents, and accidents to management immediately.
• Maintain compliance with local airport, FAA, TSA, and Company regulations.
Customer Service Operations
• Assist passengers with check-in, boarding, deplaning, and baggage processing.
• Ensure safe passenger movement on the ramp and tarmac during boarding and deplaning.
• Follow all security and passenger screening procedures.
• Conduct aircraft security search procedures as required.
• Assist with station opening and closing duties.
• Maintain a clean, organized, and professional station environment.
• Handle customer interactions in a courteous and professional manner.
• Maintain confidentiality of passenger and operational information.
• Ensure all Company funds and transactions are secured and processed according to Company procedures.
• Perform GSC or CRO duties after required training, if assigned.
Cargo Operations
• Process and handle inbound and outbound cargo shipments.
• Complete Cargo Load Report procedures accurately.
• Ensure cargo is loaded, secured, and documented in compliance with Company and regulatory requirements.
• Assist with freight acceptance, storage, and release procedures.
• Maintain safe handling practices for all cargo and hazardous materials, where applicable.
Additional Responsibilities
• Maintain current training requirements and certifications.
• Support overall station operations as directed by the Station Manager.
• Promote and maintain a culture of safety, security, and teamwork.
• Perform other duties as assigned.
Sterling Airways is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive environment where no one is discriminated against on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
Our organization values diversity and actively promotes equality of opportunity for all, ensuring that talent, skills and potential are what guide our decisions. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual qualifications and merit alone.
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