Privacy Policy - Sterling Airways

Sterling Airways is committed to maintaining the trust and confidence of visitors to our website and the customers we conduct business with. We are not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes.

This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) for users located in the European Union (EU) and other applicable privacy laws.

Information We Collect

We may collect personal information from you when you visit our website or interact with our services. The types of personal information we may collect include, but are not limited to:

Name
Contact information, including email address and phone number
Demographic information, such as age, gender, and location
Interests and preferences
Log data, such as IP address, browser type, and operating system
Cookies and similar tracking technologies (e.g., pixel tags, web beacons) as described in our Cookie Policy.

How We Use Your Information

We may use your personal information for the following purposes:

To provide and improve our services, products, and website.
To communicate with you, including responding to your inquiries and requests.
To personalize your experience on our website and show you relevant content and offers.
To send you marketing and promotional materials, including newsletters, updates, and special offers, if you have provided consent.
To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time by contacting us using the information provided in the “Contact Us” section below.
Legitimate Interests: We may process your personal information based on our legitimate interests, such as providing and improving our services, marketing our products and services, and protecting our legal rights. We will always balance our legitimate interests against your rights and interests.

How We Share Your Information

We may share your personal information with third parties, including:

Service providers: We may share your personal information with service providers who perform services on our behalf, such as hosting, analytics, and marketing.
Advertising partners: We may use tracking technologies from Facebook, Google, and Adroll to display targeted advertisements to you on our website or on other websites you visit. These partners may collect information about your browsing activity and interests to show you relevant ads. You can manage your ad preferences with these partners through their respective settings or opt-out mechanisms.
Legal requirements: We may disclose your personal information if required by law or in response to a valid request from a governmental authority or law enforcement agency.
Business transfers: We may transfer your personal information as part of a business merger, acquisition, or sale of assets, or in the event of bankruptcy or dissolution.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have certain rights in relation to your personal information, subject to applicable laws, including:

Right to access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
Right to rectification: You have the right to request correction of inaccurate or incomplete personal information we hold about you.
Right to erasure: You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information , when the processing is unlawful, or when you object to the processing.

Right to data portability: You have the right to request a copy of your personal information in a machine-readable format and to transfer your personal information to another controller.
Right to object: You have the right to object to the processing of your personal information for direct marketing purposes or for legitimate interests, unless we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
Right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us using the information provided in the “Contact Us” section below. Please note that we may need to verify your identity before processing your request.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

International Data Transfers

As a U.S.-based website, your personal information may be transferred to and processed in the United States or other countries outside of the European Economic Area (EEA) or your home country, where privacy laws may not be as comprehensive or protective as those in the EEA or your home country. We will take appropriate measures to ensure that any such international transfers comply with applicable data protection laws.

Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy does not apply to such third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third-party websites before providing any personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means as required by law. Your continued use of our website after any such changes indicates your acceptance of the updated Privacy Policy.

Use of Facebook Ad, Google Ad, and AdRoll Tracking Software

In addition to the general provisions outlined in this Privacy Policy, we provide the following information specifically regarding the use of Facebook Ad, Google Ad, and AdRoll tracking software on our website:

Facebook Ad: We may use Facebook Ad, which is a targeted advertising service provided by Facebook Inc., to display personalized advertisements to users who have visited our website or shown interest in our products or services. Facebook Ad uses cookies and other tracking technologies to collect and process personal information, such as your IP address, device information, and browsing behavior, for the purpose of displaying relevant ads. You can learn more about how Facebook Ad collects and uses your personal information by reviewing Facebook’s Data Policy.
Google Ad: We may use Google Ad, which is an online advertising service provided by Google LLC, to display targeted advertisements on our website or across the internet. Google Ad uses cookies and other tracking technologies to collect and process personal information, such as your IP address, device information, and browsing behavior, for the purpose of displaying relevant ads. You can learn more about how Google Ad collects and uses your personal information by reviewing Google’s Privacy Policy.
AdRoll Tracking Software: We may use AdRoll tracking software, which is a retargeting and behavioral targeting service provided by NextRoll Inc., to display personalized advertisements to users who have visited our website or shown interest in our products or services. AdRoll uses cookies and other tracking technologies to collect and process personal information, such as your IP address, device information, and browsing behavior, for the purpose of displaying relevant ads. You can learn more about how AdRoll collects and uses your personal information by reviewing AdRoll’s Privacy Policy.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to remove the personal information of any child under 16 years of age from our systems.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please refer to our separate California Privacy Notice for more information about your rights and how to exercise them.

Additional Rights and Disclosures for EU Users

If you are located in the European Union (EU), in addition to the rights and disclosures provided in this Privacy Policy, you have the right to lodge a complaint with a supervisory authority if you believe that we have violated any applicable data protection laws. However, we encourage you to contact us first, and we will make reasonable efforts to address your concerns.

Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of [insert state], United States, without regard to its conflicts of law provisions. Any dispute arising out of or relating to this Privacy Policy shall be resolved exclusively through arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid under any applicable law, the unenforceability or invalidity shall not render this Privacy Policy unenforceable or invalid as a whole, and such provision shall be deleted without affecting the remaining provisions herein.

Entire Agreement

This Privacy Policy constitutes the entire agreement between you and us with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties

between you and us, whether oral or written, regarding the subject matter hereof.

19. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of such changes.

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us using the information below:

Sterling Airways | 10794 Craig Blvd., Jacksonville, FL, 32225 | info@flysterling.com

Thank you for reviewing our Privacy Policy. By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Last updated: April 14, 2023